Shipping & delivery

 

Delivery

  • Valid shipping and billing addresses in Canada.
  • Delivery to residences only.
  • No package delivered to a post office box.
  • The billing address must be the same as the one on the credit card used.
  • Orders from Nunavut, Yukon, or the Northwest Territories will not be serviced by our company.

Delivery

Fixed fee Quebec and Ontario of $10 * except for Basse-Côte-Nord and Nord-du-Québec (regular service) 

*Fixed fee Lower North Shore and Northern Quebec according to the carrier $ (regular service).

Fixed fee Labrador and Newfoundland of $55 (regular service)

Fixed fee Nova Scotia, New Brunswick, and Prince Edward Island of $19 (regular service)

Fixed Manitoba fee of $23 (regular service)

Fixed fee Alberta and Saskatchewan of $25 (regular service)

British Columbia fixed fee of $28 (regular service)

Promotion free delivery* with any purchase of $50 or more in Quebec and Ontario

  • No package delivered to a post office box.
  • *Except for the Lower North Shore and Northern Quebec, where we will contact you to agree on shipping fees according to the available carrier (regular service).
  • The billing address must be the same as the one on the credit card used.
  • Orders from Nunavut, Yukon, or the Northwest Territories will not be serviced by our company.

Order tracking 

Once your order has been placed, you will receive a confirmation email containing your order number. As soon as your package is shipped, you will receive a second email with a tracking number, usually sent via Purolator or, for remote areas, via Canada Post.

delivery time

Under normal conditions, orders will be processed within a period of up to 7 business days. Delays may occur depending on the volume of purchases. We do everything possible to ensure you receive your package as quickly as possible. 

Chaussures Pop declines all responsibility in case of delivery delays due to stock shortages, whether attributable to the carrier or not, or resulting from an agreement between the delivery location and the carrier bearing the mention SNR (signature not required). Chaussures Pop ships all its orders with a mandatory signature. However, if an SNR agreement is in place for the delivery location, it means you consent to leave the package without a signature, which is considered a valid signature. Therefore, if the package is lost or stolen following this delivery, Chaussures Pop disclaims all responsibility and will not cover the costs of credit or order replacement.

 

Delivery attempt - Recipient unavailable

If a delivery attempt is made but the recipient is not available to accept the shipment, a delivery notice will be left specifying the address where the shipment can be picked up. Your shipment will be held at the shipping facility for a maximum of five business days.

  • To make other arrangements, please contact Purolator using the Live Chat option or the page Contact us. Additional fees may apply.
  • If the package is not picked up within the allotted time, it will be returned to Chaussures Pop. If you still want your package, delivery fees will be charged for this second shipment.
  • If you choose not to proceed with a new shipment, a credit corresponding to the value of the merchandise will be granted to you, excluding the initial shipping costs, which are non-refundable.